Returns & Exchanges
At Profile Design, we are committed to your performance and satisfaction; if your gear isn't the perfect fit for your cycling setup, you can return unused items within 30 days of purchase. All returned products must be in their original packaging and in new condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original shipping box, ensuring all components, manuals, and hardware are included to avoid restocking fees.
Ship Your Gear
Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the condition of the returned components, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing