Frequently Asked Questions
Everything you need to know about our high-performance cycling components.
How long does shipping take for Profile Design orders?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on customs processing and your specific location.
What is your return policy for aerodynamic components?
We offer a 30-day return policy for unused items in their original packaging. Please note that installed components or items showing signs of road use cannot be returned for a full refund.
Do your products come with a warranty?
Yes, all Profile Design products are covered by a 2-year limited warranty against defects in materials and workmanship from the date of purchase.
Are Profile Design aerobars compatible with all handlebar brands?
Our clip-on aerobars are designed to fit standard 31.8mm diameter handlebars. We also offer shim kits for 26.0mm bars to ensure broad compatibility across different road and triathlon setups.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer financing options through Affirm.
How do I ensure I am buying authentic Profile Design gear?
To guarantee authenticity and warranty coverage, always purchase directly from our official website or through an authorized cycling retailer.